24,000 Mile – 24 Month Nationwide Warranty

Your Purcell Warranty covers the following types of repairs and services:

1. Air conditioning, heating and climate control systems
2. Brake system(s)
3. Electrical system(s)
4. Emission control system(s) 
5. Engine cooling system(s)Brake system(s)
6. Electronic engine management system and other on-board computer systems (engine,body, brake and suspension computers), cruise control systems
7. Engine performance or drivability services and repair (* Installed after July 1st, 2016)
8. Exhaust system(s)
9. Fuel system(s)
10. Ignition system(s)
11. Other minor repairs
12. Starting and charging systems
13. Steering/suspension systems, wheel bearings, CV axles and joints, half-shafts and driveshafts
14. Hybrid drive battery replacement(s)*

 Warranty repair costs shall in no case exceed the costs of the original repair invoice.

What Is Not Covered by Nationwide Warranty

You must pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, and alteration or “tampering with” (by other than the Purcell Facility or Purcell employees). This warranty does not cover replacement or repairs due to normal wear and tear. Purcell employees and/or agents do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty.

Tire Protection Plan

Nationwide Tire Road Hazard & Flat Changing Assistance Program 

For a Tire Claim or 24 Hour Roadside Service Call 1-866-237-0401

For the nearest Purcell Location Call 1-888-PURCELL

Exclusions and Limitations: The following vehicles are not eligible for coverage: Vehicles with a manufacturer’s load rating capacity greater then one-ton. Any vehicle with a load capacity of one-ton or greater designed for, built for or used in private recreational or commercial application including but not limited to Class A (or Type A) Motor homes and Class C (or Type C) Motor homes. Any motorcycles, trailers, emergency service vehicles. Any vehicle used for hire, towing, construction or postal service. Any vehicle used for farm, ranch, agriculture, or off-road use. Coverage excludes any damage that occurs from off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority). Coverage excludes damage from collision, fire, vandalism, theft, snow chains, manufacturer’s defects, abuse and neglect. (e.g., improper application, improper inflation, brake lock up, wheel spinning, torque snags, etc). Also excluded are damages caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g., fenders, exhaust, springs, etc.). Coverage excludes any tires that have been repaired in a manner other then per manufacturer’s guidelines. Also excluded arc any tires that have been retreaded, recapped, regrooved, remolded, or tubed. COVERAGE EXCLUDES THE MICHELIN PAX® SYSTEM, PAX® TIRES, AND TIRES AND WHEELS OF SIMILAR CONSTRUCTION AND PURPOSE. Coverage also excludes any Tire Pressure Monitoring Systems (TPMS) and/ or devices and components associated with TPMS. This Road Hazard Program only covers tires that are clearly listed on the original purchase invoice, identified by the listed DOT numbers, while on the vehicle as detailed on the original purchase invoice, and you are the original purchaser. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE EXCLUDED. Some states do not allow the exclusion or limitation of consequential or incidental damages, therefore such limitations may not apply to you. No expressed guarantee is given other than that stated herein. This Road Hazard Program gives you specific legal rights; you may have other rights, which vary from state to state. The Program Administrator reserves the right to cancel this Road Hazard Program by refunding the original purchase price to the purchaser. IF YOUR ORIGINAL INVOICE DOES NOT HAVE THE ROAD HAZARD PROGRAM REGISTRATION NUMBERS PRINTED OR IS LOST OR STOLIN THIS ROAD HAZARD PROGRAM BECOMES NULL AND VOID. You may cancel this Road Hazard Program by returning to the original selling dealership and surrendering the invoice within 10 business days for a full refund of the amount paid for the Road Hazard Program. If a tire covered by this Road Hazard Program is replaced for any reason, the coverage for that tire ceases. A new Road Hazard Program may be purchased for the replacement tire. The Program Administrator reserves the right to deny any claim submitted with false or misleading information, or any claim submitted where original invoice does not clearly identify the original purchaser, vehicle, and tires. 

Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire if requested) does not substantiate the information provided during the call your claim may be denied. All claims must be submitted within 60 days of service or your claim may be denied. All claim documentation, including the tire if requested, must be submitted within 60 days of service in order for the claim to be considered for reimbursement.

36-Month Nationwide Tire Road Hazard & Flat Changing Assistance Program

Terms & Conditions of Coverage

You must present your original invoice with road hazard registration numbers printed for service.

This Road Hazard Program is made by the selling dealer and administered by Sonsio International, Inc. This Road Hazard Program is extended only to you the original purchaser, and not to anyone who may purchase your vehicle during the 36-month term of this Road Hazard Program. This Road Hazard Program only covers tires that are clearly listed on the original purchase invoice, identified by the listed Department of Trans­portation (DOT) numbers, while on the vehicle as detailed on the original purchase invoice, and you are the original pur­chaser. You must purchase a Road Hazard Program for each covered tire. A road hazard registration number must be printed on your purchase at the time of sale invoice for each covered tire. This Road Hazard Program will be honored by thousands of participating dealers nationwide. 

What is a Road Hazard: Road hazard damage occurs when a tire fails due to a puncture, bruise or break incurred during the course of normal driving on a road maintained by the state or local authority. Nails, glass and potholes are the most common examples of road hazards. 

Where can you obtain service:

1. Whenever possible you should return to the original selling dealer.
2. If you are unable to return to the original selling dealer, contact the Program Administrator toll-free by calling 1-866-237-0401 for the nearest participating dealer.

What you must do to obtain service:

When you return to the original selling dealer or go to a par­ticipating dealer, they will handle the following steps required to file a road hazard claim.

1. Contact the Program Administrator toll-free by calling 1-866-237-0401 for prior authorization and to obtain a case number (not required for flat repair). Prior authorization must be obtained to replace the un­serviceable tire or your claim may be declined.
2. You must present your original purchase invoice showing the purchase of the Road Hazard Program with the road hazard registration numbers printed.
3. For a tire replacement the corresponding road hazard registration number will be voided. (A photocopy of your original invoice with the road hazard registration num­bers printed will be accepted for a repair).
4. You (the purchaser of this Road Hazard Program) are responsible for any and all charges not covered by the adjustment as described below, as well as any additional charges for mounting, balancing, taxes and disposal fees, etc.
5. The damaged tire must be made available for inspection as requested by the Dealer and/ or the Program Administrator.
6. You must sign the replacement or repair invoice.
7. You must submit a copy of your original invoice showing the purchase of the Road Hazard Program with the road hazard registration numbers printed, and a copy of your repair or replacement invoice to Road Hazard Program Administrator, P.O. Box 17480, Golden, CO 80402- 6024. You must include the case number provided to you by the Program Administrator if your tire was replaced.